Returns & Exchanges

At VIGO Industries, we stand behind the quality of our luxury kitchen and bath fixtures and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your home, we offer a straightforward return process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team or log into your account portal to request a Return Merchandise Authorization (RMA) number within 30 days of receipt.

• 2.
  Prepare the Package

  Carefully repack your fixture in its original packaging, ensuring all hardware, installation manuals, and protective materials are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to the outside of the box and drop it off at an authorized carrier location, ensuring the RMA number is clearly visible.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the item to confirm it is in new, uninstalled condition, we will process your refund to the original payment method within 5-7 business days.